Introduction to Problem Solving Skills
The skills you'll learn in this section of Mind Tools help you solve complicated business problems.
These techniques help you conduct a rigorous analysis of the problems you face, by helping you look at them in a structured and methodical way.
As such, these skills give you a good starting point in business problem solving (and other problem solving situations), where other people would just feel helpless and intimidated by the situation.
The first half of the section covers general approaches to problem solving.
Appreciation is a useful technique for extracting good information from dry facts. Cause & Effect Diagrams are useful for making sure that you have considered all factors relating to a problem, while Affinity Diagrams help you organize disparate items into related groups. Finally in this group, Risk Analysis provides a formal framework for identifying the risks you face, and helps you to work out a strategy for controlling them.
The second half of this section looks at business strategy techniques: techniques that help you understand your business and its environment, so that you can identify the best way forward.
SWOT Analysis helps you to work out a survival and success strategy in a competitive environment. PEST Analysis and Porter's Five Forces help you understand the business environment you operate in. The Boston Matrix, Core Competence Analysis and USP AnalysisCritical Success Factors, The McKinsey 7Ss and the Greiner Curve help you focus on the things that matter in complex business situations. help you build a competitive edge. And the articles on
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