Learn People Skills

Training has become an important aspect of corporate development and progress. In fact, an increasing number of companies have been identifying various areas where training is required; and the leading among them has been communication skills.

Management across the various industries have realized that improving communication skills amongst their staff not only helps them in communicating and negotiating better with clients, but also helps in maintaining better interpersonal relations at the workplace, which in turn brings about a harmonious and productive working environment.


While conducting communication skills training, a trainer usually covers the following topics through the program. However, the number and type of topics do vary according to training needs and the level being trained...

Here is a comprehensive and exhaustive list of communication skills topics that are included in the various training programs...

What are communication skills
Business communication skills
How to improve English speaking
Taking responsibility for what is being communicated
Listening skills
Adaptation to differences
Asking and accepting feedback - praises and criticism
Assertive communicating skills
Attentive listening skills
Being aware of all communicated messages
Being gently repetitive to drive in important points and messages
Addressing people appropriately
Ability to handle cognitive complexity
Ability to resolve conflicts with a compromise
Using specific examples with concrete examples
Ability to confront a situation without upsetting the apple cart
Speaking using descriptive language without being boring
Using details and examples
Filtering irrational thoughts and emotions
Being empathetic
Supportive communication skills
Accepting manipulative criticism, without revolting
Giving effective and needed feedback without being judgmental and aggressive
Showing genuine interest through body languages, gestures and facial expressions
Initiating the communication process
Managing an interaction
Ability to interpret without being biased or judgmental
Recognizing emotions and being sensitive to other's feelings and emotions
Taking responsibility for one's own feelings and emotions
Paraphrasing without distorting original message
Perceiving without letting one's own judgments cloud the actual perception
Understanding what is being communicated from various perspectives
Being polite
Praising without being superfluous
Making provisional statements
Putting forth appropriate questions
Remembering and recalling
Revealing vital self-information
Making supportive statements
Being versatile
Conflict resolution - win-win problem solving ability